At Upgyan (The Institute of Creative Skills), we are committed to protecting the privacy and security of our students, website visitors, and users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.upgyan.com and enroll in our Graphic Design or Digital Marketing mentorship programs.

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular consumer or device.

  • Personal Identification Information: Name, email address, phone number, residential address, and date of birth.
  • Educational & Professional Information: Current education level, past work experience, and portfolio links (if shared).
  • Financial Information: Payment details, billing address, and transaction history (processed through secure third-party gateways).
  • Technical Data: IP address, browser type, operating system, referring URLs, and interaction with our website content.

2. Methods of Data Collection

We collect data through various touchpoints:

  • Directly when you fill out an inquiry form or registration form.
  • When you subscribe to our newsletter or download a course brochure.
  • Through automated tracking technologies like Cookies and Web Beacons.
  • Interactions with our official social media handles (Meta, Instagram, LinkedIn).

3. Purpose of Processing Your Data

Upgyan uses the collected data for the following legitimate business purposes:

  • Course Delivery: To manage your enrollment, provide access to LMS, and issue certifications.
  • Communication: To send course updates, holiday notices, and placement opportunities.
  • Marketing & Remarketing: To show you relevant ads on Google and Social Media based on your interests.
  • Improvement: To analyze website traffic and optimize our curriculum based on student feedback.
  • Legal Compliance: To maintain records required by Indian tax and education laws.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal identification information to others. We may share information with:

  • Service Providers: Third-party companies that help us operate our business (e.g., Email services, Payment Gateways like Razorpay, and CRM tools).
  • Placement Partners: Sharing resumes/portfolios with potential employers for job assistance.
  • Legal Obligations: If required by law or to protect the rights and safety of Upgyan and its students.

5. Security of Your Data

We implement industry-standard security measures, including SSL (Secure Socket Layer) encryption, to protect your sensitive data. However, please note that no method of transmission over the internet is 100% secure, and while we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights (User Control)

You have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the data we hold about you.
  • Right to Correction: You can ask us to update or fix inaccurate information.
  • Right to Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the “Unsubscribe” link.
  • Data Deletion: You can request the deletion of your account/data after your course completion, subject to legal record-keeping requirements.

7. Third-Party Links

Our website may contain links to other websites (like Adobe, Google, or Meta). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies separately.

8. Cookies Policy

We use cookies to enhance your experience. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

9. Changes to This Policy

Upgyan has the discretion to update this privacy policy at any time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage users to frequently check this page for any changes.

10. Contact Us (Grievance Officer)

If you have any questions about this Privacy Policy or our data practices, please contact our Grievance Officer:

Email: upgyanofficial@gmail.com